If there is an error in the listing or the item or a defect, please let us know within 60 days, and we will rectify it.
All sales are final for kits, patterns and gift cards. If you need to return other items, please contact us as soon as possible (firstname.lastname@example.org) to receive a return authorization number. All approved items for return must be unused and in the same condition and in the original packaging in which you received them. Shipping fees are non-refundable and return shipping for returns is the responsibility of the buyer.
We will notify you via the email address you provided during the return authorization process when we receive your returned items. Your returned items will be inspected and you will be notified if your return has been accepted. If so, we will issue a refund via your original form of payment (unless otherwise agreed upon during the return authorization process.)
Late or missing refunds:
Please allow 7-10 business days for your credit card or debit card refunds to show as pending to your account. If after this posting period you refund is not shown as pending, please contact your credit card and/or bank provider as there can often be a delay in their systems. If your processor does not show the return pending, please contact us at email@example.com so that we may assist in the process.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will be notified of your return.
To return your product, you should mail your product to:
PO Box 11193
Whittier California US
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.